Managed IT
Proactive IT operations, not break-fix.
We deploy monitoring agents across your endpoints for real-time visibility, automated patching, and remote remediation. Our help desk targets a 15-minute initial response during business hours. Every engagement is scoped to your environment — Microsoft 365 or Google Workspace administration, Azure / Google Cloud management, network operations, and backup are common inclusions — and then billed at a documented fixed monthly rate. No per-ticket charges within scope; out-of-scope work is quoted before it happens.
What's included in every engagement
24/7 endpoint monitoring
SyncroMSP agents on every workstation and server. Real-time alerting, automated remediation for common issues, full asset inventory.
Patch management
Automated Windows, macOS, and third-party patching with maintenance windows. CVEs in the EDR feed get prioritized.
Microsoft 365 + Google Workspace admin
License management, Entra ID / Cloud Identity, security baselines, conditional access, mailbox setup, MDM via Intune or Google MDM.
Azure + Google Cloud
Tenant administration, cost optimization, RBAC, baseline hardening. We treat cloud the way we treat endpoints — monitored and tuned.
Network design + management
Ubiquiti UniFi enterprise WiFi, switching, and routing. Multi-site connectivity, VLAN segmentation, guest network isolation.
Backup + disaster recovery
Image-based backup, offsite replication, and tested recovery — sized to your RTO / RPO and the cost of downtime. Vendor-neutral; we work with what fits your environment.
The stack we run
These are the defaults we deploy when we’re standing up an environment from scratch. We support most other vendor stacks too — we’ll adapt to what you already have rather than insist on a rip-and-replace.
Frequently asked
What does fixed-rate managed IT actually cover?
Scope is documented per engagement. Typical inclusions: every endpoint we monitor, every in-scope help desk ticket, M365 or Google Workspace administration, Azure / Google Cloud admin, patch management, backup verification, and quarterly business reviews. No per-ticket charges within the documented scope. Hardware procurement, large projects, and work outside the scope bill separately and are always quoted before they happen.
How fast is your first response?
Our target is 15 minutes for initial response during business hours and 24/7 availability for true emergencies (outages, suspected compromise). Targets, not contractual guarantees — we're a small founder-led team and we tell you that up front.
Do you support Microsoft 365 and Google Workspace?
Yes. We administer both as core service lines. Many of our clients run mixed environments — Google Workspace for collaboration plus M365 for finance/ops tooling, or vice versa.
What size businesses do you work with?
Most engagements are 10–150 employees across Nebraska, Kansas, Missouri, and Iowa. We're not a fit for organizations with <5 endpoints or for enterprises with internal IT teams of 20+.
Ready to see where you stand?
A short call, an honest assessment, and a written plan. No pressure to switch providers if you’re already in good hands.