Managed IT for a Lincoln insurance agency

Challenge

What was broken or missing.

A compact insurance agency needed day-to-day IT and a monitored security posture without hiring internal staff or buying a theatrical 24/7 SOC story. Endpoints, email/identity, and backup had to be operable for a AAA-affiliated shop that still runs like a small business.

Approach

What SAINT did.

1. 01Documented fixed-rate managed engagement with Syncro monitoring and help-desk coverage during SAINT business hours.
2. 02Microsoft 365 / Entra administration within scope — onboarding configuration and day-to-day tenant ops, not a billed “tenant migration” project unless scoped separately.
3. 03Endpoint hardening stack sized to the seat count (Defender, DNS filtering, BitLocker, endpoint backup cadence) with SAINT-hosted detection agents where contracted — framed as MDR-lite coverage, not a full enterprise SOC.

Outcome

What we can say publicly.

Ongoing managed relationship for a four-endpoint insurance environment with recurring monitoring and identity ops. Public metrics (hours saved, risk scores, ticket SLAs) stay internal until the client approves them for marketing.

We do not claim a completed Microsoft 365 tenant migration or fake breach-prevention counts on this page. Naming and any future numbers require client comfort — expand only with Colton approval.

Related

Services and markets.