Question 1

My business email (Outlook / Microsoft 365) stopped working — who do I call?

Accepted Answer

If your business Outlook or Microsoft 365 email won't send, receive, or open, SAINT Technology Services provides same-day support and ongoing management for Lincoln and Omaha businesses. We diagnose whether it's an account, licensing, connectivity, or security issue and get you back online, then manage it so it stops recurring.

Question 2

I can't log in to Microsoft 365 or Outlook — how do I fix it?

Accepted Answer

Login problems are usually an account lockout, an expired password, a multi-factor authentication (MFA) issue, or a compromised account. SAINT restores access safely and checks whether the lockout is a sign of an attempted breach — a common warning sign we investigate before simply resetting.

Question 3

I can't sign in to Google Workspace or Gmail for work — can you help?

Accepted Answer

Yes. SAINT administers and supports Google Workspace and Gmail for businesses, including sign-in issues, account recovery, security, and admin configuration across Nebraska.

Question 4

Our computer or server is running slow, crashing, or is down — what do we do?

Accepted Answer

A slow or crashing computer, or a server that's down, means real lost hours for a business. SAINT provides managed IT support that fixes the immediate problem and prevents it — proactive monitoring, patching, and maintenance so failures are caught before they take you offline.

Question 5

We think we've been hacked, or hit by ransomware or phishing — who helps?

Accepted Answer

If you suspect a breach, ransomware, or a phishing attack, call immediately: 531-625-2111. SAINT runs a 24/7 managed security operations center (SOC) with detection and incident response. The faster a security team contains it, the smaller the damage — minutes matter.

Question 6

Our IT person left, or we have no IT support — can you take over?

Accepted Answer

Yes. SAINT provides fully managed IT for businesses without an internal team, and co-managed IT that works alongside an existing IT person. We can onboard quickly and take over day-to-day support, security, and management at a fixed monthly rate.

Question 7

We need to pass a cyber-insurance questionnaire or meet compliance (CJIS, CMMC, HIPAA).

Accepted Answer

SAINT helps businesses meet the controls carriers and regulators require — MFA, EDR, tested backups, and documented policy. Start with our free cyber-insurability self-check to see where you'd pass or fail, then we close the gaps.

Question 8

Do you support businesses near me?

Accepted Answer

SAINT Technology Services is based in Lincoln, Nebraska and serves Lincoln, Omaha, Grand Island, and Kearney NE; Topeka KS; Des Moines IA; Kansas City MO; and the Albany NY Capital District. Call 531-625-2111.

Business IT problem? Here’s who to call.

The questions businesses ask us most